Privacy Policy

Privacy Policy – Carlitos Pizza

At Carlito's Pizza, we are committed to protecting your privacy while you use our website (www.carlitospizza.uk) and any services provided through our online ordering platform. This Privacy Policy explains:

  1. What information we collect

  2. How we collect and use it

  3. Who we share it with

  4. How you can access, update, or delete your information

  5. Your choices regarding your information

  6. Security measures in place

  7. Use of cookies

  8. Third-party websites

By accessing or using our site and services, you agree to this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We collect two types of information:

Personally Identifiable Information (PII)

This is information that identifies you, such as:

  • Name

  • Email address

  • Delivery address

  • Payment details

You provide this when you:

  • Place an order or request delivery

  • Create an account

  • Sign up for offers or promotions

  • Contact us via forms or email

Non-Personally Identifiable Information (Non-PII)

This is information that does not directly identify you, such as:

  • IP address

  • Browser type and device

  • Pages you visit on our site

  • URLs you came from or go to next

We may analyze this data to improve our website, services, and marketing.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders (pizza, burgers, kebabs, etc.)

  • Deliver your order to your address or prepare for collection

  • Improve website and app functionality

  • Customize content, offers, and promotions

  • Communicate administrative notices and updates

  • Resolve disputes and troubleshoot problems

  • Analyze usage for marketing and product improvement

You can opt out of promotional emails at any time. Administrative emails (like order confirmations) cannot be opted out of.

3. Sharing Your Information

We do not sell or trade your personal information. We may share it with:

  • Payment processors (to process your payment)

  • Restaurants fulfilling your orders

  • Service providers or partners assisting with operations

We may also disclose information if required by law or to enforce our Terms of Use.

Non-personally identifiable data (traffic statistics, usage patterns) may be shared with third-party advertisers or analytics providers.

4. Access, Correction, and Deletion

You can access and update your personal information via your account on our website.
You can request deletion of your personal information, but note:

  • Past transactions may remain in our records for legal or administrative purposes

  • Some residual data may exist in backups

5. Your Choices

You can choose:

  • To opt out of marketing emails or promotions

  • To disable cookies in your browser (some site features may not work)

6. Security

We take security seriously:

  • Passwords and sensitive data are encrypted

  • Access to personal information is restricted to authorized staff

  • Servers are protected against unauthorized access

However, no internet transmission is 100% secure. By using our website or app, you acknowledge the inherent risks.

7. Cookies

We use cookies to:

  • Improve site navigation

  • Remember your preferences

  • Enhance security

  • Track site usage

You can disable cookies, but some features may not function properly.

8. Third-Party Websites

Our website may link to third-party sites (e.g., payment gateways, delivery partners). We are not responsible for their privacy practices. Please review their policies separately.

Changes to this Policy
We may update this Privacy Policy at any time. Changes take effect immediately upon posting. Continued use of our website or app after updates indicates acceptance of the revised policy.